ADT Global receives the Enterprise Science & Technology Certification from the Hanoi Department of Science & Technology – A milestone in the AI development journey, giving full ownership to the organization

On September 30, 2026, a conference was held at the 258 Võ Chí Công Inter-agency Building: a dialogue between the Hanoi City Government and the community of science and technology enterprises, innovative startups, and digital technology businesses, aimed at resolving difficulties they face. The event served as a forum for the government and digital technology businesses to exchange views and work through obstacles in their operations.

During the conference, ADT was officially presented with a Science and Technology Enterprise Certificate by the Hanoi Department of Science and Technology. This recognizes the company’s research and development of technology products, as well as its journey of supporting organizations in training to improve their capability in using artificial intelligence, especially the Vietnamese Sovereign AI Platform.

The technology item that earned ADT its Science and Technology Enterprise Certificate is the AI Avatar, a solution that addresses the rigidity of traditional chatbots. Acting as a digital colleague, the AI Avatar gives businesses a lively interaction model that helps improve customer retention and satisfaction.

ADT’s AI Avatar system works by combining several real-time data-processing streams within the TopAgent IC Sovereign AI system. The process includes:

Speech-to-Text (STT): Captures information from the user’s spoken requests.

Language processing: Parses syntax, extracts entities, and identifies the user’s intent within the specific context of the conversation.

Response generation: Retrieves information from databases (the business’s internal sources or the internet) to compile an accurate answer.

Response time under 1 second: Replies with natural intonation while synchronizing the AI Avatar’s facial movements and lip movements on the display interface.

With the ability to reason and communicate naturally, the AI Avatar is deployed to digitize customer touch points. It can be flexibly customized for each industry: changing outfits, appearance, knowledge base, response style, and so on. Examples include:

Banking & Finance: Serves as a Virtual Teller at self-service kiosks, helping customers check balances, guiding them through opening a card, or answering basic credit policy questions, directly reducing the load on physical teller counters.

Retail & Commerce: Acts as a digital brand ambassador on websites or mobile apps, automatically presenting product specifications, advising on sizing, and guiding customers through the payment process 24/7.

Public Services & Healthcare: A virtual assistant that guides people through administrative procedures and medical examination and treatment processes in waiting areas, helping route information and standardize how frequently asked questions (FAQs) are answered.

Reception at large events: Answers questions about the event and guides guests through their journey.

However, the AI Avatar is essentially a front-end layer. For this system to respond with high accuracy and handle deep business tasks, it requires a large data-management system behind it: the TopAgent IC Sovereign AI Platform developed by ADT Hi-tech.

TopAgent IC: A Sovereign AI Platform for Vietnamese Organizations

Amid the trend of adopting generative AI, businesses’ biggest barrier is data security. Feeding internal data, customer information, or financial documents into public AI models (public LLMs) risks violating security regulations and losing competitive advantage. ADT solves this problem with TopAgent IC, a Sovereign AI Platform built on-premises so that data never leaves Vietnam’s borders.

TopAgent IC’s 5 layers of data security

Mastery of infrastructure and data (on-premise): The AI platform belongs to the organization. All knowledge and internal processes stay entirely within the organization, with no leakage to the outside and no dependence on foreign AI platforms.

Mastery of AI models: Proactively select and orchestrate multiple AI models on a single platform.

Control over AI’s access rights: AI agents may only access the data and tools they are permitted to use, and sensitive tasks must be approved by a human.

Understanding of Vietnamese culture and language: TopAgent IC deeply understands Vietnamese grammar, context, writing style, and legal specifics.

Core technology self-reliance: No dependence on price-policy changes or API restrictions from the world’s tech giants.

Watch the detailed introduction video to learn more about TopAgent IC: TopAgent IC – Sovereign AI Supporting Optimization and Resolving Operational Bottlenecks

Rather than operating as a standalone Q&A tool, TopAgent IC is designed to integrate deeply via API into a business’s core management systems (such as ERP, CRM, and HRM), focusing on three groups of capabilities: Task Automation, Knowledge Mining, and Decision Support.

Autonomous Robot Systems: Bringing AI into Physical Space

Beyond software solutions, ADT Hi-tech’s R&D is continuing to expand into hardware and physical automation through its intelligent autonomous robot system project. This is a step toward moving AI’s processing capabilities from the digital space into the real-world environment.

The autonomous robot system is being deployed to directly address workforce allocation in large spaces with heavy foot traffic, as well as in hazardous work areas, in order to protect workers’ safety.

Learn more about autonomous robot systems integrated with Sovereign AI here: 4 Reasons Autonomous Robots Need to Integrate Sovereign AI

The Science and Technology Enterprise Certificate is a milestone that confirms the company’s capabilities and also provides a foundation for ADT to continue its research and development roadmap in the next phase. ADT’s core goal is to provide digital technology and artificial intelligence solutions that stay close to real-world needs, helping organizations optimize operating costs and build sustainable technology adoption capabilities in the domestic and regional markets.