AI Digital Human Vietnam – A breakthrough solution for customer experience

Discover Hạ Vy, Vietnam’s first AI Digital Human developed by ADT Global. This hyper-realistic digital assistant, powered by a Multi-Agent AI core, enhances customer experiences and automates business operations.

AI Digital Human – A Breakthrough in Interactive Technology in the Digital Era

Amid rapid digital transformation, AI Digital Humans are emerging as a pioneering technology that is reshaping how businesses interact with customers. More than conventional chatbots, AI-powered virtual characters leverage advanced artificial intelligence to communicate, learn, and express emotions naturally, delivering realistic and personalized experiences. In Vietnam, the emergence of AI Digital Humans is opening up new possibilities for the service and marketing industries.

Hạ Vy – Vietnam’s First AI Digital Human: Where Technology Meets Emotion

ADT Global is proud to introduce Hạ Vy, Vietnam’s first AI Digital Human capable of self-learning and answering questions in Vietnamese. More than a virtual AI character with hyper-realistic visuals and a customizable appearance, Hạ Vy is powered by a Multi-Agent AI “brain” that enables reasoning, decision-making, and intelligent, context-aware responses.

This combination makes Hạ Vy an effective AI agent, delivering natural and seamless interactive experiences.

The Technology Behind Hạ Vy

• Hyper-realistic AI Avatar: Built using advanced 3D graphics, Hạ Vy’s appearance, clothing, and expressions can be customized to suit different brands and campaigns. This helps strengthen brand recognition and create a lasting impression.
• Multi-Agent AI Core: A multi-agent artificial intelligence system that enables Hạ Vy to understand context, process complex natural language (NLP), and deliver accurate, natural-sounding responses. This AI foundation supports businesses seeking to optimize workflows through AI-powered automation.

Diverse Applications of AI Digital Humans in Business

AI Digital Humans like Hạ Vy offer a wide range of potential applications, from optimizing customer service to improving marketing and sales effectiveness:

Hạ Vy AI receptionist interacts directly with guests in the event hall

• Smart Receptionist: Welcomes visitors, provides information, and offers guidance at events, showrooms, or offices. Hạ Vy can serve as a professional AI receptionist.
• Exclusive Brand Ambassador: Participates in advertising campaigns and product presentations, creating a strong impression and strengthening brand recognition.
• 24/7 Customer Support: Answers questions, handles requests, reduces the workload of human support teams, and improves customer satisfaction.
• Training and Education: Delivers courses and interactive guidance, making learning more engaging and dynamic while serving as an AI-powered educational assistant.

Key Benefits of Implementing ADT Global’s AI Digital Human Solutions

The AI Digital Human Ha Vy experience zone attracted a large crowd of visitors at the event.

Integrating AI Digital Humans into a business strategy offers several significant benefits:

• Enhanced Customer Experience: Delivers personalized, fast, and efficient interactions, helping businesses differentiate themselves from competitors.
• Optimized Operating Costs: Reduces staffing costs for repetitive tasks and improves operational efficiency.
• Strengthened Brand Image: Demonstrates innovation and technological leadership, attracting attention and building credibility.
• Flexible Scalability: Can be deployed across multiple platforms and at different scales to meet evolving business needs.

AI Digital Humans are more than a technology trend; they are a strategic tool that helps businesses gain a competitive edge in the digital era. With Hạ Vy, ADT Global offers not just a product, but a comprehensive solution that demonstrates its technological capabilities and paves the way for further innovation in AI.

To develop an effective strategy for optimizing customer experience in the digital era, organizations must first understand what an AI Digital Human is and its role in modern business operations. Marking the maturation of this technology in the domestic market, the Vietnamese AI virtual human model officially debuted and demonstrated its interactive capabilities at the Vietnam International Innovation Expo (VIIE). The solution’s appeal and practical potential were further demonstrated when the Vietnamese AI Digital Human platform became a focal point for industry professionals at Internet Day, opening a new chapter for multi-touchpoint digital engagement strategies.

Beyond visual presentations, the core factor determining the commercial viability of a digital ambassador is data processing speed. The successful development of an AI virtual human platform with sub-one-second response times has addressed latency challenges, enabling seamless, real-time communication. With this level of operational performance, enterprises are increasingly integrating AI KOLs into key marketing campaigns. Adopting AI-powered ambassadors not only helps businesses maintain greater control over messaging and reduce production costs, but also enables more precise measurement of return on investment (ROI), establishing new standards for brand image management.